1. Introduction
Welcome to FareBuzzz ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fareBuzzz.com and use our travel assistance services. By accessing our website or using our services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Contact & Identity Data: Full name, email address, phone number, and mailing address.
- Travel Data: Airline booking reference numbers (PNR), flight details, passport/ID details (only if strictly required for the service), and travel itineraries.
- Financial Data: Payment card details and billing address. (Note: Payment information is processed securely through PCI-DSS compliant third-party processors. We do not store full credit card numbers on our servers).
- Communications: Records of your correspondence with our support team, including phone call recordings (for quality and training purposes) and SMS messages
2.2 Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, and pages visited on fareBuzzz.com.
- Location Data: Approximate geographic location based on your IP address.
3. SMS, Messaging, and TCPA Compliance.
By providing your phone number, you explicitly consent to receive communications from FareBuzzz, including phone calls and SMS text messages, regarding your service requests, booking updates, and billing.
- Consent is not a condition of purchase. * Standard message and data rates may apply.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message we send. For assistance, reply "HELP".
4. Cookies, Tracking, and Google Ads (Remarketing)
We use cookies, web beacons, and similar tracking technologies to operate our website and execute our marketing campaigns.
Google Ads and Third-Party Advertising: We use Google Ads and other third-party advertising platforms to advertise FareBuzzz across the internet.
- Remarketing: These platforms use cookies and/or device identifiers to serve ads to you based on your past visits to fareBuzzz.com.
- Cross-Context Behavioral Advertising: We may share non-identifiable, hashed, or pseudonymous data with these third parties to measure ad performance and deliver relevant advertisements.
- Google Analytics:We use Google Analytics to understand how visitors engage with our website. Google Analytics uses cookies to collect data such as your IP address, browser type, and pages visited. We use this information to improve our website and services. You can learn more about how Google collects and processes data by visiting How Google uses information from sites or apps that use our services. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
How to Opt-Out of Targeted Advertising:
- You can opt out of Google’s use of cookies or device identifiers by visiting Google's Ad Settings
- You can opt out of third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance.
5. How We Use Your Information.
We use your Personal Information to:
- Fulfill the travel assistance services you requested.
- Process payments and prevent fraudulent transactions.
- Communicate with you regarding your itinerary, updates, and customer support.
- Comply with legal and regulatory requirements.
- Analyze website usage to improve our platform and user experience.
- Deliver targeted advertising (as described in Section 4).
6. How We Share Your Information
We do not sell your personal information for monetary compensation. We may share your information in the following circumstances:
- Service Providers: With trusted vendors who perform services on our behalf (e.g., payment processing, IT hosting, marketing/analytics providers like Google).
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Legal Obligations: If required by law, subpoena, or to protect the rights, property, and safety of FareBuzzz, our users, or the public.
7. United States Privacy Rights (Including California CPRA)
Depending on your state of residence (such as California, Virginia, Colorado, etc.), you may have specific rights regarding your Personal Information:
- Right to Know/Access: You may request details about the categories and specific pieces of personal data we have collected about you.
- Right to Delete: You may request the deletion of your personal data, subject to certain legal exceptions (such as retaining data for tax/accounting purposes).
- Right to Correct: You may request that we correct inaccurate personal data.
- Right to Opt-Out of "Sharing" for Targeted Advertising: Under the California Privacy Rights Act (CPRA), the use of cookies for targeted advertising (like Google Ads) may be considered "sharing" personal information. You have the right to opt-out of this by adjusting your cookie preferences or contacting us.
To exercise any of these rights, please contact us at privacy@fareBuzzz.com. We will not discriminate against you for exercising your privacy rights.
8. Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures to protect your Personal Information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., billing records are kept for a minimum of 7 years).
9. Children's Privacy
Our services are strictly for individuals aged 18 and older. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will securely delete it.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: