Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and FareBuzzz ("Company," "we," "us," or "our"). These Terms govern your access to and use of the fareBuzzz.com website and any travel assistance services provided by our team. By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Description of Services

2.1 Independent Travel Assistance FareBuzzz provides third-party guidance and administrative assistance for travelers in the United States. Our paid services include helping customers navigate airline flight changes, processing cancellation requests, assisting with seat selection, and offering general travel itinerary consultation.

2.2 No Affiliation with Airlines FareBuzzz is an independent entity. We do not sell airline tickets, and we are not a licensed travel agency. We do not act on behalf of any major US or international airline. All airline names, logos, and trademarks mentioned on our website are the property of their respective owners and are used solely for identification purposes.

3. Service Fees and Billing

3.1 Fee Disclosure

FareBuzzz charges an independent service fee for our time, expertise, and assistance. Our service fees are entirely separate from any fees, penalties, or fare differences charged directly by the airline.

3.2 Billing Authorization

Before any paid service is initiated, our agents will clearly disclose our service fee. You will only be charged upon your explicit verbal or written agreement. All charges will appear on your credit card or bank statement under the descriptor: FAREBUZZZ TRAVEL ASST.

4. Refund Policy

Because our services involve immediate consultation and administrative labor, our refund policy is strictly defined:

• Non-Refundable: Once our agents have initiated the requested service, consultation, or communication with the airline on your behalf, the FareBuzzz service fee is 100% non-refundable.
• Airline Decisions: FareBuzzz does not guarantee specific outcomes (such as a guaranteed refund from an airline or the waiving of an airline's penalty fee). If an airline denies your change or refund request, the FareBuzzz service fee remains non-refundable.
• Eligible Refunds: A refund of our service fee will only be issued if FareBuzzz is entirely unable to provide the advisory or administrative assistance you paid for due to an error on our part.

5. Communications and TCPA Consent

By providing your phone number and email address to FareBuzzz, you explicitly consent to be contacted by our agents via phone calls, emails, and SMS text messages regarding your service request, billing, and travel updates.

• Consent is not a condition of purchase. * Standard message and data rates may apply for SMS messages.
• Opt-Out: You may revoke your consent to receive SMS text messages at any time by replying "STOP" to any message we send.

6. Customer Responsibilities

By utilizing our services, you agree that you are solely responsible for:

• Providing accurate booking information, passenger details, and contact information.
• Understanding that final decisions regarding flight modifications or refunds rest entirely with the airline.
• Reviewing all official updated itineraries and confirmations sent to you by the airline.
• Paying any mandatory fees, fare differences, or penalties directly imposed by the airline.

7. Limitation of Liability

To the maximum extent permitted by applicable law, FareBuzzz and its employees shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. We are not responsible for the actions, policies, system outages, or operational failures of any airline or third-party travel provider. Our total liability to you for any claim arising from our services shall not exceed the amount of the service fee you paid to FareBuzzz.

8. Dispute Resolution

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Before initiating any formal legal action or credit card dispute, you agree to contact FareBuzzz customer support to attempt to resolve the issue informally.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or our services, please contact our legal and support team:

• Email: legal@fareBuzzz.com
• Phone: +1 855-267-3021
• Mail: FareBuzzz, Attn: Legal, 1234 Travel Plaza, Suite 500, Dallas, TX 75201